FAQs

For most types of customer support, you can get expert assistance from SEBO’s Customer Service Department located in Centennial, Colorado at 800-334-6614, Monday – Friday, 8:00 am – 5:00 pm MST, or via e-mail at info@sebo.us, or you can click on the “Contact SEBO” button found on this website for more information.

SEBO sells its vacuums through country-specific wholesale distributors, e.g., SEBO America sells only to customers in the USA. Therefore, Canadian customers need to call SEBO’s national wholesale distributor in Canada for questions related to products, warranty and repair services. SEBO’s contact in Canada is Floor Care Equipment, Ltd. (SEBO Canada), and its phone number is 800-661-8687.

SEBO was founded in 1978 in Velbert, Germany. Since then, SEBO has become the manufacturer of the finest quality commercial-grade vacuum cleaners in the world, with sales in Europe, Asia, Africa and North America. Its vacuum cleaners are the preferred machines of the top hotels, hospitals, universities and government institutions worldwide . . . even The White House and Buckingham Palace! SEBO’s first shipment to the USA was in 1979 for commercial cleaning customers, followed by its duo-P Cleaning Powder in 1984 and its household vacuums in 1997.

SEBO has been selling vacuums in the USA for more than 30 years, but for most of that time, SEBO’s sales strategy was to manufacture “private label” machines for some of the top wholesale distributors in the world. Therefore, although many Americans have likely seen scores of SEBO-manufactured vacuums in commercial buildings and hotels nationwide, they did not see SEBO’s name and logo on them, so brand recognition has been inhibited.

Yes. SEBO’s AUTOMATIC X, FELIX, ESSENTIAL G, AIRBELT D4 and AIRBELT K vacuums are designed to clean both carpets and hard floors. And, although the 370 COMFORT model provides acceptable performance on hard floors, it was specifically designed for carpets.

SEBO’s duo Cleaning System brilliantly cleans carpets in large or small areas, and it effectively removes all types of spots and stubborn stains from upholstery and carpets. The duo Brush Machine and cleaning powder are designed for large carpeted areas, while the duo Daisy, the Hand Brush and powder are designed to clean smaller areas, such as stairs, entryways, hallways, spot stains, automobiles, RVs and boats. This do-it-yourself system is highly effective, easy to use, saves time and money, and avoids the potential carpet damage caused by some wet cleaning methods.

On this website, in the lower right panel of each “Vacuum Product Page,” you will find a “Manuals” Tab. Click on the Tab. From there, you can view, printout or download a replacement Owners’ Manual.

SEBO products are to be exclusively sold through authorized retail stores and websites. Consumers who purchase products from authorized sources can be assured that the items are genuine, bags and filters are available, and our FREE five-year parts and labor warranty covers the machines. To find an authorized outlet, please use the "Dealer Locator" feature on this website.

Sellers who display SEBO vacuums on unauthorized websites, such as eBay or other auction sites, may be offering products that are used, not genuine, or do not carry valid warranties. Also, unauthorized outlets do not have access to SEBO bags, filters, replacement parts and repair services.

Yes, and free ground freight is also available for machine shipments covered under warranty.

Maybe. Free ground freight is available for all orders that exceed $125.00.

Yes, expedited freight options are available, but all related freight charges for such a shipment shall be charged to the buyer’s credit card, upon placement of the order.

SEBO AMERICA collects sales taxes on transactions based on applicable state laws.

This website is full of product information that will help you decide this question because, among the various SEBO vacuum models, there are substantial differences in features and design. In general, if you have always used an upright vacuum, you should probably continue using one. On the other hand, if you are a canister vacuum user, then consider staying with the canister style. Luckily, SEBO makes both types.

Also, watch our product demonstration videos available on this website. Or, consider taking the “SEBO 30-day Test Drive,” in which you can try a SEBO vacuum in your own home for 30 days. If you like it, keep it. If not, return the vacuum to your point of purchase and receive a full refund. Be sure to review the details of this program, all of which are available on this website.

SEBO vacuums have a worldwide reputation for superior quality. However, typical vacuums perform poorly, even when new, and usually do not last beyond two years. So six or seven ordinary vacuums must be purchased during the average life expectancy of just one SEBO machine.

Read the customer testimonials posted on this website or those available on other sites. These are actual customers who are genuinely satisfied with their SEBO vacuums. This level of enthusiasm for any product is extremely rare these days.

The product demonstration videos located on this website are very helpful. In addition, in the How-To Videos section, numerous short videos are available to assist you with common issues, such as machine assembly or changing a bag, filter or brush roller.

Three-layer bags are an integral part of SEBO’s filtration system because they hold virtually all the dirt captured by the vacuum, which improves the effectiveness and useful life of the microfilters and makes SEBO vacuums an excellent choice for users with allergies or asthma. And the bags can be tightly sealed when full, so no dust can escape into the air during disposal.

In contrast, without bags to hold nearly all the captured dirt, the microfilters on bagless vacuums quickly clog from excessive dirt build-up and must be replaced often, or a loss of suction and cleaning effectiveness will occur. Also, dust and other allergens become airborne when emptying the bagless dirt containers. Lastly, bagless vacuum microfilters are expensive, usually costing more than a multi-year supply of SEBO filter bags.

No, amps only measure the amount of electrical current a motor draws from an outlet. However, for many years, the marketing campaigns of manufacturers promoted this notion. Actually, there are many factors that contribute to the effectiveness of vacuum cleaners. To address this fact and ensure optimum performance, SEBO vacuums are designed as a system, which takes into consideration all the important factors of suction, airflow, power head and brush roller design, and tightly sealed housing seams. Vacuums with deficiencies in these areas do not perform well, regardless of their motors’ amp ratings.

Yes, you even have a wide variety of colors from which to choose.

No. In fact, SEBO vacuums are considered mid-range in price. In addition, if properly maintained, SEBO vacuums can save ordinary residential users hundreds of dollars by providing excellent performance for ten to fifteen years or more, and their deep-cleaning power-brush technology extends the life of carpets.

The prices of vacuums are displayed on the various “Product Pages” as well as in the “Online Store” section, which is where you land when clicking on the “Buy Now” or “Shop Online” buttons. The prices of the bags, filters, accessories, attachments and spare parts are displayed in the Online Store section, on the various product-specific buying pages.

No. However, this website does accept most major credit cards.

Yes and no. SEBO America, through this website and in collaboration with some authorized dealers, have a special product return and refund program called the “SEBO 30-day Test Drive.” However, some authorized outlets do not participate in this program, or they may have alternative policies, or they may have no provision for returns and refunds. Therefore, return and refund privileges may not be available for some SEBO products purchased outside of this program. If you have a 30-day Test Drive Certificate and wish to receive a refund for your SEBO vacuum, it is important that you follow the program procedures posted on this website.

No. They are both authorized sales outlets for SEBO vacuums and related products.

It provides prospective buyers an easy way to determine if a local SEBO outlet is available, whether or not it is factory authorized, or if it can serve typical customer requests. Therefore, if a sales outlet is not listed, it is either not authorized to sell SEBO products or, in rare cases, its sales volume has not reached a level that demonstrates a basic knowledge of, or commitment to, the product line. In short, for SEBO-related issues, you should patronize only the dealers listed on the Locator.

In addition to this website, original bags, filters, brush rollers and parts are available at most of the stores and internet sites listed on SEBO’s Dealer Locator.

No. SEBO filters are not designed to be washed, and doing so will ruin their effectiveness. And SEBO vacuum bags are not reusable. Washing filters and reusing bags may also invalidate your warranty.

No, they are easy to find and widely available. If you do not have a local SEBO dealer, simply purchase them from one of many authorized internet outlets.

Yes. SEBO America always has ample supplies of replacement parts available in its Colorado warehouse, and they are quickly shipped to the authorized dealers who order them.

No. If you have a local SEBO outlet, these items are usually in stock. When there is no local outlet, then typical domestic transit times apply to authorized internet dealers.

Yes, it is important that you use SEBO-branded bags, filters and parts because counterfeits do not fit or perform properly in the machine, so mechanical problems may arise. In addition, using counterfeit parts may invalidate your warranty.

It depends on what part you need. SEBO will send directly to customers replacement parts that are externally accessible and are designed to be removed and replaced by the vacuum user. However, if you need a part in which replacement requires internal access to the machine, then you must go through an authorized dealer or SEBO America to obtain repair services, during which the needed part will be provided.

No. Although you may find some unauthorized sources for SEBO bags and filters, such outlets are either selling counterfeits or they have obtained the items through unofficial or illegitimate sources. SEBO works to ensure that its bags, filters and parts are available only through authorized sources, but sometimes problems may arise. Therefore, your best safeguard against buying from unauthorized sources is to check the Dealer Locator, available on this site, to see if the outlet is listed. If it is not, then buy from a source that is listed.

SEBO vacuums have warning lights to alert you when your vacuum bag is full. When this occurs, you should promptly install a new bag. SEBO vacuum filters should be changed after every 10 to 20 bags, depending upon use time and the type of debris material collected by the vacuum. However, trust your visual inspection. If you see that a filter is excessively dirty or the bag appears to be quite full, don’t hesitate to change it.

The most convenient solution would be to order your bags, filters and brush rollers from an internet dealer. Or, if you need repair services, refer to the Warranty and Support section located on this website.

Please refer to our assembly demonstration videos or your Owners’ Manual for instructions. The videos are found in the How-To Videos section of this website.

There is not a specific “schedule.” How often your vacuum needs routine maintenance depends on how frequently you vacuum or the amount of its operating time. The basic maintenance procedures for SEBO vacuums are to: Replace the filters every 10 to 20 bags or when they appear to be excessively dirty. Change vacuum bags when full. Remove excessive hair or debris build-up from brush roller bristles. Replace brush rollers when bristles are worn. Immediately remove any clog or obstruction from the airflow pathway.

Please refer to our clog removal demonstration videos or your Owners’ Manual for instructions. The videos are found in the How-To Videos section of this website.

Please refer to our bag and filter change demonstration videos or your Owners’ Manual for instructions. The videos are found in the How-To Videos section of this website.

Please refer to our brush roller change demonstration videos or your Owners’ Manual for instructions. The videos are found in the How-To Videos section of this website.

Call SEBO Customer Service at 800-334-6614 and ask for technical support. Our tech representatives are available Monday – Friday, 8:00 am – 5:00 pm MST, or they can be reached via e-mail at info@sebo.us.

All SEBO models include a FREE seven-year warranty on the motor, and a five-year warranty on all non-wear parts and labor charges. The AUTOMATIC X models even include a lifetime warranty on the belts.

Absolutely! After manufacturing vacuums for the commercial cleaning industry for more than 30 years, SEBO knows from experience that its vacuums are built to last. And since 1997, SEBO has built an excellent reputation in the USA for standing behind all the products it has sold into the household market.

No, but you are strongly encouraged to do so. SEBO keeps careful records of the serial numbers on its vacuums, so SEBO can reference the age of your vacuum and when it was sold. And by registering, SEBO can provide more efficient warranty service, if you ever need it.

First, refer to the Troubleshooting section of your Owners’ Manual to see if the solution can be found there. If not, call your local SEBO outlet for assistance. If there is no local outlet, call SEBO’s customer service. They can advise you on self-help, or they will arrange repair services. But before phoning for service, please ensure that you have checked for clogs, fitted a new bag, replaced dirty filters and cleaned the brush roller. If you still need to contact SEBO, please have your serial number, found on the underneath side of the power head, name of the sales outlet, and date of purchase details available. Without proof of purchase, repairs may be chargeable.

First, SEBO prefers local repairs, so go to the Dealer Locator on this website to see if an authorized dealer is located in your area. If yes, call to see if they provide SEBO repair services. If they do, take your machine to them and they will handle the problem from there. They will call SEBO to get the warranty work authorized and to obtain any needed replacement parts.

Second, if local repair is not available, then the vacuum must be repaired at SEBO’s corporate office in Centennial, Colorado. Please refer to the “Warranty Repair Procedure,” located in the Warranty and Support section of this website for additional details about this method.

If a local dealer does the job, just a few days are required. If the repair is minor and no replacement parts are needed, less time is likely. However, when ordered, replacement parts can take from 2 to 5 days to arrive from SEBO’s parts warehouse in Colorado.

If SEBO must do the repair, customer service will give you a Return Material Authorization (“RMA”) number and a prepaid UPS Return Label. Then, package for shipment that portion of the vacuum you are instructed to return, e.g., the power head, the bag housing, or maybe the entire vacuum. Affix the UPS Return Label to the outside of the box. Next, leave the box at any UPS Store, pick-up location or drop-off station.

Receipt of the broken machine at SEBO’s corporate office in Centennial, Colorado may take three to five days, and the repairs are usually completed the same day. Then, the vacuum is returned to you via UPS. Therefore, the entire repair process typically takes about two weeks. If faster transit times are needed, SEBO can accommodate such requests, but customers are charged the amount of freight costs associated with the specified expedited freight service.

SEBO pays the freight costs for vacuum repairs that are covered under warranty. For machines that are not covered under warranty, SEBO charges customers freight costs, plus very reasonable repair fees.

No, not usually. Authorized dealers or SEBO America must do most repairs. However, you can perform routine maintenance related to replacing external parts, e.g., inserting a new stretch hose, replacing a front cover or inserting a new handle. Restrictions related to machine self-repair are for your safety.

SEBO America’s Customer Service Department is available at 800-334-6614, Monday – Friday, from 8:00 a.m. to 5:00 p.m. Mountain Time, or by e-mail at info@sebo.us.